Refund Policy
Last updated: October 16, 2026
This policy covers both paid plans of Pinkit Forms: Pinkit Forms Pro on pinkitforms.com, and AI Form: Build & Edit Pro, the plan of our add-on for Google Forms™. Questions: support@pinkitforms.com.
Who sells the plans
Paid plans are sold through Paddle (Paddle.com Market Limited), our online reseller and Merchant of Record. Paddle handles the checkout, the payment, sales tax, receipts and refunds, and Paddle's buyer terms apply to the purchase.
Refunds
- Payments are not refunded, except where the law requires it.
- For example, consumers in the European Union and the United Kingdom have a 14-day right to cancel a first purchase. If you have that right, you get a full refund when you cancel within those 14 days.
- If you were charged by mistake, for example twice for the same period, write to us and the extra charge is refunded.
- Refunds are made by Paddle, to the payment method you used, under Paddle's refund policy.
How to ask for a refund
Write to support@pinkitforms.com from the email address of the account, with the date of the payment. You can also contact Paddle through the link in your receipt.
Cancelling
- You can cancel at any time: on the site under Profile, "Manage subscription"; in the add-on under "Manage plan".
- You keep Pro until the end of the period you paid for, and nothing more is charged. Cancelling stops future payments; it does not refund the current period.
- Switching between monthly and yearly charges or credits the difference for the rest of the current period at once.
Changes
If this policy changes we will update the date here. A change never applies to a payment made before it.